Posted by John Clemons on September 10, 2013 @ 9:55 am
In the final installment, consider how customer complaints can inform your decisions about what you include in your record keeping.
When considering what can and should be in the enterprise batch records, the litmus test that I use is to ask whether or not the information is needed to deal with a consumer complaint. So, if a consumer calls up and says that there’s something wrong with your product for some reason, do you have everything you need to track down what, when, where, why, and how in the manufacturing plant whatever it was that happened to cau... Continue ReadingContinue ReadingLeave a Comment
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